Frequently Asked Questions

Orders

How do I place an order?
Browse our collection, select your size, and click "Add to Cart". Proceed to checkout and complete your payment.

Can I modify or cancel my order?
Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at support@aleavena.com.

How do I track my order?
Once shipped, you'll receive a tracking number by email. You can also use our Track My Order page.

Shipping

How long does delivery take?
Domestic (Saudi Arabia): 3–5 business days. International: 7–14 business days.

Do you ship internationally?
Yes! We ship to 28+ countries worldwide. Shipping rates are calculated at checkout.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in original condition. Sale items are final sale.

How do I start a return?
Email us at support@aleavena.com with your order number and we'll guide you through the process.

Products

How do I find my size?
Visit our Size Guide page for detailed measurements and fitting advice.

Are your fabrics sustainable?
We are committed to using high-quality, responsibly sourced fabrics. More details are available on our About Us page.

Frequently Asked Questions