Shipping policy
SHIPPING POLICY
Last updated: August 2026
Processing Time All orders are processed within 2–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak seasons or sales, processing times may be slightly longer.
Shipping Rates & Delivery Times
| Destination | Method | Estimated Delivery |
|---|---|---|
| Saudi Arabia (Domestic) | Standard Shipping | 3–7 business days |
| GCC Countries | Standard Shipping | 5–10 business days |
| International | Standard Shipping | 10–21 business days |
Shipping rates are calculated at checkout based on your location and order weight.
Free Shipping
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties International orders may be subject to customs duties and taxes upon arrival in the destination country. These charges are the responsibility of the customer. ALE AVENA is not responsible for any delays caused by customs clearance.
Undeliverable Packages If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping fees may apply.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at [info@aleavena.com]
Contact Us For any shipping-related inquiries, please reach out to us at [support@aleavena.com]