Returns & Exchanges

Returns & Exchanges

We want you to love your ALE AVENA piece. If something isn't right, here's how it works.

Return window

You may request a return within 7 days of your order being delivered.

How to start a return

1. Email support@aleavena.com within 7 days of delivery with your order number and the reason for return.
2. We'll reply within 1–2 business days with a return authorisation and the correct return address for your item.
3. Ship the item back within 7 days of receiving that authorisation.

Important: all returns must be authorised first. Items sent back without authorisation cannot be accepted or refunded.

Return conditions

To be eligible, items must be:

• Unworn, unwashed and unused
• With all original tags still attached
• In the original clear garment packaging, with the SKU label intact
• Accompanied by proof of purchase

Returns that don't meet these conditions may be refused or subject to a restocking fee of up to 20%.

Return shipping

Return shipping is the customer's responsibility. If your item arrived damaged, defective, or is not what you ordered, we cover return shipping in full — just send us photos.

Final sale items

The following cannot be returned or refunded: swimwear, bodysuits and intimates, jewellery and accessories, face masks, beauty products, gift cards, and any item marked "Final Sale".

Exchanges

We don't offer exchanges. To get a different size or colour, request a return for the original item and place a new order.

Refunds

Once your return is received and inspected, we'll let you know whether it's approved. Approved refunds are issued to your original payment method within 10 business days.

Please allow extra time for your bank to post the refund. If more than 15 business days have passed since approval, email support@aleavena.com.